MSC Cancellation Policy

CANCELLATIONS, DELAYS AND REFUNDS

(A) The Cruise Ship's operation is subject to weather conditions, mechanical problems, vessel traffic, government intervention, duty to assist other vessels or persons in distress, availability of berth facilities, and other factors beyond the Company's control. (B) The Company does not guarantee that the Cruise Ship will call at every advertised port or follow any particular route or time schedule. The Master and the Company shall have an absolute right to cancel, change or substitute the advertised schedule, ports, itinerary or route, or substitute other ships, without notice. If a scheduled port of embarkation is substituted, the Company shall determine and arrange transportation to the substituted port at no expense to the Passenger. (C) No part of the Fare is refundable, except as specifically provided as follows: (i) Before the Voyage begins, the Company has the right to cancel the Voyage for any reason without notice. In such event, The Company shall refund the full amount of the Fare received, and the Company shall have no further liability whatsoever. (ii) If the scheduled Voyage embarkation is delayed more than six (6) hours, the Company may arrange at no additional expense to the Passenger, such hotel accommodations as the Company deems appropriate until the Cruise Ship is ready to board. In this event, The Company shall have no further liability or obligation to the Passenger. (iii) After the Voyage begins, the Master may terminate the Voyage at any nearest port or at the next port of the itinerary. In such cases, the Company's sole liability shall be to make a pro-rata refund of the Fare received for any unused cruise days. The pro-rata refund will be calculated based on the number of whole days of twenty-four (24) hours that the Voyage is reduced. No pro-rata refund will be made for part of a day. The Company shall provide substitute transportation of its choice to the scheduled point of disembarkation. (iv) If the scheduled duration of the Voyage is extended, the Company shall have no liability to the Passenger, and the Passenger shall not be liable to pay any extra Fare. (v) If the duration of the Voyage is reduced, then the Company's sole liability shall be to make a pro-rata refund based on the number of whole days the Voyage is shortened by more than twenty-four (24) hours. In no event shall the Company be liable for consequential damages as a result of the cancellation, termination or extension of any voyage.

CANCELLATIONS AND CHANGES BY PASSENGER

 

                          CRUISE < 15 NIGHTS                             CRUISE > 15 NIGHTS
89 - 61 days prior to departure Deposit Non-Refundable 109 - 61 days prior to departure Deposit Non-Refundable
60 - 46 days prior to departure 50% Penalty 60 - 46 days prior to departure 50% Penalty
45 - 16 days prior to departure 75% Penalty 45 - 31 days prior to departure 75% Penalty
15 - 0 days until departure 100% Penalty 30 - 0 days until departure 100% Penalty

 

                          WORLD CRUISE 2019                             WORLD CRUISE 2020
90+ days prior to departure Deposit Non-Refundable
(15% of cruise fare)
120+ days prior to departure Deposit Non-Refundable
(15% of cruise fare)
89 - 60 days prior to departure 25% Penalty 119 - 60 days prior to departure 25% Penalty
59 - 15 days prior to departure 50% Penalty 59 - 15 days prior to departure 50% Penalty
14 - 10 days prior to departure 75% Penalty 14 - 10 days prior to departure 75% Penalty
9 - 0 days prior to departure 100% Penalty 9 - 0 days prior to departure 100% Penalty

 

  WORLD CRUISE 2021 MSC Yacht Club*
120+ days prior to departure Deposit Non-Refundable
(15% of cruise fare)
120 - 90 days prior to departure Deposit Non-Refundable
119 - 60 days prior to departure 25% Penalty 89 - 60 days prior to departure 50% Penalty
59 - 15 days prior to departure 50% Penalty 59 - 30 days prior to departure 75% Penalty
14 - 10 days prior to departure 75% Penalty 29 - 0 days prior to departure 100% Penalty
9 - 0 days prior to departure 100% Penalty

 

 

* MSC Yacht Club bookings made from December 16, 2018 and forward, for travel on/after January 1, 2019, will have the new Yacht Club cancellation in effect (listed above).

All penalties above exclude government taxes and fees.

A name change fee of $75.00 per name change will apply for any name change made within 89 days prior to sailing. Limit of 1 name change per reservation.

For the World Cruise, a non-refundable deposit equal to 15% of the price of the Package is due and payable by the Passenger within the first week starting from the date of the booking confirmation. Cancellation penalty begins 119 days prior to sailing up until your cruise. Please see above for the cancellation penalty policy, reflecting specific dates and the amount of penalty.

MSC Cruises reserves the right to retake unsold allotment space at any time. Sold allotment space is defined as staterooms for which MSC Cruises has received the required names and deposits.

No refund will be issued if a guest voluntarily or involuntarily does not show up for their cruise, is denied boarding for any reason including failure to possess required travel documents, passport or visa or terminates his/her cruise in progress. Cruise contracts are non-transferable. More than one name change or a cruise date change is considered a reservation cancellation and is subject to the above cancellation charges. Cancellation charges are assessed on total fares, which include cruise fare, air add-ons, hotel packages, and any other additional services arranged through MSC Cruises. Government taxes and fees will be refunded.

MSC Cruise offers vacation insurance at the time of booking. The company recommends that every Passenger should have adequate insurance which covers them sufficiently for cruise cancellation, medical assistance and expenses, loss and/or damage of luggage.